Delivery may take up to 3 weeks depending on stock availability. If you wish to check stock availability please e-mail us at firstname.lastname@example.org
If items are in stock delivery to ROI/ NI addresses should be with you in four (4) to five (5) working days from date of despatch (excludes Weekends and Public/Bank Holidays).
Currently we do not offer the option on our website to ship to mainland UK, EU or Rest of World. However, we can ship to virtually any address in the world, just contact us at email@example.com with your request and we can advise relevant costs. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Transit times can vary from country to country and some countries are considered slow transit.
Our main priority is you. You’ve chosen to order with us and we really appreciate your custom, therefore, we aim to dispatch as quickly as we can.
Please note our Postal and Courier services operate Monday-Friday.
If available, you can track the progress of your order using a unique tracking reference number contained in your order history. Alternatively, you can find the unique tracking reference number on the email you will have received from us, if applicable.
Couriers will require a signature to ensure safe receipt of your goods. If you are not available to collect and sign on the courier’s first visit they may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain). A calling card will be posted through your door to let you know this has been done.
For further info you can also email our Customer Services team firstname.lastname@example.org who will look after your query.
Here are the available delivery options:
Standard ROI/ NI Delivery – Orders less than €50 Inc VAT, carriage is €10 Inc VAT – Orders over €50 Inc VAT have FREE Carriage.
Using our Standard ROI/ NI Delivery, your order should be with you in four (4) to five (5) working days from date of despatch (excludes Weekends and Public/Bank Holidays).
Delivery to Mainland UK, other EU addresses and Rest of World is only available upon special request.
Express Delivery is currently not available, but we are working on it and if requested will provide you with an offer.
Please note that our courier is currently unable to deliver to PO Boxes.
Customs & Import Charges – Upon Special Requested delivery to UK/ other non-EU addresses
If you order goods from us for delivery outside the ROI, they may be subject to import duties and taxes which will be levied when the order reaches the delivery address. You will be responsible for payment of any such import duties and taxes. Neither we nor your courier, have control over these charges and cannot predict their amount. For further information please contact your local customs office before placing your order.
Personalised goods are non-returnable (please note that this does not affect your statutory rights). We cannot guarantee delivery times on Personalised items, we will endeavor to get your order to you on time however due to the extended processing time this is not always possible. The total order will be processed once the goods have been personalised.
If your order is a mix of personalised and non-personalised goods then the personalised goods may be processed and packaged separately at no additional cost to you, please see “Split packaging”.
Lost or delayed packages
99% of the time, our Standard ROI/ NI delivery is very effective and efficient. In the event, that a customer reports a package undelivered after the estimated time of delivery, we then aim to track the delayed or missing package. This will ensure we find out where exactly the item is e.g. if it’s been delivered and where to. The system has proven very effective for us. Please note, we cannot send out a repeat order/refund until we retrieve the missing item.
Note: The company will not be responsible for missing items should you give postal instruction other than your own address such as “if not in, leave in rubbish bin at back of house” or “leave in neighbour’s porch” or any instructions of such nature.
We cannot file a missing parcel claim until this time period has passed as your parcel may still be in transit.
Should we receive a parcel which has been undelivered and returned to us, we will notify you. In this instance, payment will be required to resend the item. Should you not wish for the item to be resent, credit or a refund will be issued less original shipping charges.
Delivery of Pre-Order Items
If you pre-order goods with a launch date, then we will reserve your goods and hold the whole order until the day before the launch date.
Stealth Mode Limited may pack your order into more than one parcel based on stock availability. You will not be charged extra for this facility.