We do our best to ensure all our customers enjoy a happy shopping experience with Stealth Mode Limited however occasionally you may need to return an item.
We operate a NO QUIBBLE returns policy for stock item’s (less the cost of original carriage) and will come to some arrangement with customers for whom we have ordered in a specific product.
Cancelling your online order within the cooling off period
You have 14 days to change your mind from the day after you receive your order.
a) Can I cancel any item that I order?
You can cancel any item ordered online in accordance with the terms in this section apart from:
- personalised or bespoke items;
- any items which deteriorate or expire rapidly;
- magazines;
- any items that are sealed for health protection or hygiene reasons if you have unsealed them; and
- any items that have been inseparably mixed after delivery;
- non stock items which have been ordered in specifically for you;
b) When do I have to cancel my order by?
Your cancellation period ends 14 days after the day on which the items are received by you (or someone you nominate to receive the items for you) or are collected by you. If your order consists of multiple items or parts which are received by you or collected on different days, then the cancellation period (in respect of your whole order) ends on the day 14 days after the day on which the last of the items or parts are received by you (or a person you have nominated to receive the order) or are collected by you.
c) How do I notify you that I want to cancel my order?
You can cancel by sending an email to customerservice@stealthmode.eu
You need to give Stealth Mode Limited a clear statement that you would like to cancel which includes your name, address, details of the order you wish to cancel and some contact information such as a telephone number or email address.
Please do not send returns before getting an email authorisation from customerservice@stealthmode.eu and please enclose a copy of the Returns Form, Invoice and authorisation email in your return, as we cannot accept returns we know nothing about.
d) How do I send my items back?
To return an item(s) firstly print the Returns Form, complete it and return it with your invoice, goods and authorization e-mail to:
Customer Returns,
Stealth Mode Limited.,
Suites 3-4 Scotstown Business Centre
Scotstown,
Co. Monaghan,
Ireland.
H18 FH36.
We would recommend that you return your items via registered post. Please clearly state on the Returns Form the reason for return and whether you require a refund or exchange. We are only able to exchange items for the same product.
e) How much money will be refunded to me?
Stealth Mode Limited will refund you in full for any items you return( less the cost of original carriage) , but will deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling the items beyond what is necessary to establish the nature, characteristics and functioning of the items.
Any refunds to which you are entitled will be paid using the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise). You will be refunded no later than 14 days after the day Stealth Mode Limited receives the items you are returning back from you.
If a full refund is required (excluding the cost of original carriage), we need to be informed no later than fourteen (14) days after the receipt of the order. The order must be then returned to us within fourteen (14) days after we have been informed of the return, however you will be responsible for the cost of returning the goods to us. If a return is payable to you, we will process the refund as soon as possible and, in any case within fourteen (14) days of receipt of the original order back to us.
Defective items
If you return items claiming they are defective, Stealth Mode Limited will examine the returned items and will notify you of your refund via e-mail within a reasonable period of time. Stealth Mode Limited will process the refund due to you on Stealth Mode Limited’s behalf as soon as possible and, in any case within thirty (30) days of the day Stealth Mode Limited confirms via e-mail that you are entitled to a refund for defective items.
Once a refund has been issued you will receive a confirmation email detailing the amount which has been refunded and the item(s) Stealth Mode Limited has received back. If a refund or reimbursement is payable to you, Stealth Mode Limited will transfer the money using the same method originally used by you to pay for your purchase.
Stealth Mode Limited aims to process all returns as quickly as possible and you should receive confirmation of this within a week of having returned the item. Please note that at busy times of the year such as Black Friday, Christmas and public holidays etc, these times may increase.
The returned goods do need to be undamaged, in their original packaging, with any supplied tags or labels intact and they must be in a sellable condition.
You must pay for any return delivery costs, except where the wrong item has been sent to you or the item is defective. Where an item cannot, by its nature, be returned by post (for example an exercise bike) we charge an administration fee in order to arrange collection.
You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.
Our returns policy does not affect your statutory rights.
If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.
If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase. If we cannot refund via the original payment then a cheque will be raised to the address on the order (except in the case of a full or part purchase of goods using a Gift Card, as detailed below).
If any product purchased with a Gift Card is subsequently exchanged for a product of a lower price, any money owing will only be issued as a Gift Card. If your purchase was partially paid for on Gift Card and a refund is payable to you, your Gift Card will be refunded up to the card’s original value, any outstanding balance owed after this will be refunded via the other payment method originally used for your purchase. If you no longer have the Gift Card used to purchase the returned good(s), we will issue you with a new Gift Card to the value payable to you up to the amount of the card’s original value.